The hackers obtained the phone numbers of a handful of Twitter employees. They used social engineering techniques, such as friendly persuasion, to gain their usernames and passwords, giving them access to internal systems. The criminals subsequently compromised high profile accounts, sent tweets, accessed private direct messages, and downloaded sensitive content. Twitter observed: 'This was a striking reminder of how important each person on our team is in protecting our service.'
This hack was an illustration of the different methods used by cybercriminals to engage us with their scams. It is important to remember that all organisations, even the most tech-savvy, can fall victim to social engineering – and that raising awareness of cyber security is crucial for all businesses across all industries.