Guided by Fairness, Driven by Integrity

At the heart of our Claims Philosophy lies a commitment to fair outcomes. It’s not just a principle, it’s a promise.

The Right People, Processes, and Technology

We equip market-leading talent with cutting-edge tools to enhance our service. We ensure that challenging conversations aren’t avoided but embraced, leading to better resolutions. Our goal is not just to collaborate with our underwriters, but to function as one.

We’re Pragmatic, Transparent and Innovative

We approach claims with a hands-on, practical mindset; getting stuck in and solving challenges with agility. If an alternative approach gets the best outcome, we embrace it. Transparency and open communication remain central to how we operate, internally, with our Market and our Insureds.

We’re Built to Lead Claims

With expertise spanning industries, geographies, legal frameworks, and even dark web-related complexities,  we’ve seen it all - almost. 
If there's a better way of doing something we like to think we will find it, because every client deserves to feel heard, supported and confident that they’ll receive a fair resolution.