Claims Innovation | Claims | Brit Insurance


All client-focused insurers aim to offer speed and efficiency in their claims operations. We push that one step further and look for ways to improve on today’s best processes and create the claims gold standard of tomorrow.

Working closely with all areas of the business and carefully chosen external partners we look for marginal gains as well as market game changers. Take a look at some of our latest projects.

We're pleased to announce the US launch of Brit Direct Pay, our latest innovation in the claims process. Brit Direct Pay offers end customers the ability to receive claims payments securely and instantly to their bank card.  In partnership with Visa and Mastercard, two of the world’s leaders in digital payments and Vitesse, a market leading settlement and liquidity management system.

Brit Direct Pay US

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Using machine learning algorithms for a faster claims response

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latest innovation

direct to card payments

In partnership with VISA and Vitesse, Brit have worked on a solution to offer our end customers the ability to receive claims payments securely to their bank card.

To improve the claims experience and providing our customers with faster payments, this solution will deliver funds to a customer within minutes allowing them to get on with their busy lives.

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Brit Direct Pay

Watch this video about Brit Direct Pay


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A new way to manage claims expenses

Legal expenses are an important part of our claims process and if Claims Adjusters can't see all the invoices clearly there is potential to unduly increase claims costs. We integrated a new billing platform into our Claims Management System for all panel law firms to submit their invoices, providing our Adjusters with a seamless workflow. This reduces their administrative load and also gives a complete oversight of our legal spend. We worked with Bottomline to provide the billing system (Legal X). Since launching in 2018 we have saved $1m in legal expenses and freed up our Claims Adjusters to focus more on their core role, adding value back to the client. 

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Brit’s partnership with the GIC to help respond to catastrophes embodies our innovative approach to claims, pairing cutting edge technology with best in class service to deliver rapid resolution for impacted claimants.