Claims team in London | Brit Careers | Brit Insurance


Discover an exciting career in Claims

Are you looking for a rewarding career in Claims?

Our Claims Team is the heartbeat of our commitment to excellence. We’re the dedicated professionals who ensure our promises are not just words but actions, striving to provide exceptional service and forming long term relationships that reflect the partnership we have with our clients.

Discover a rewarding career in Claims today and join our team to explore the possibilities, roles, and the service oriented philosophy that encapsulates the Brit Claims team. Helping us to continue to define Claims excellence within the insurance industry.


types of roles

Types of Claims roles available?

We offer a wide array of roles within our Claims team, reflecting various levels of experience and expertise. From trainee and junior Claims adjusters, technicians and analysts to seasoned Claims specialists and managers. We also have a specialised and embedded Claims operations team, who hire analysts and project management experts with specific skills, whether or not they are insurance focused.

Here are some examples of the different Claims roles available and their responsibilities:


Trainee / junior Claims adjuster responsibilities:

  • Conduct preliminary investigations into Claims.
  • Manage claim documents.
  • Assist in preparing reports on Claims status.
  • Assist in reviewing claim files.
  • Participate in training and development programs to develop Claims handling skills.


Claims manager / Claims specialist responsibilities:

  • Manage complex and high value Claims.
  • Develop and implement Claims strategies.
    Represent Brit at Market Meetings, mediations and client presentations - often involving international travel.
  • Lead and/or mentor a team of Claims professionals, providing guidance and support.
  • Build and maintain strong relationships with brokers.
  • Analyse Claims data and provide insights to Underwriters, Management and Actuarial.
  • Explore innovative solutions for Claims handling and process improvement.


Claims operations team responsibilities:

  • Analyse Claims data to identify trends and areas for process improvement.
  • Oversee the implementation and management of Claims technology solutions.
  • Develop and track key performance indicators (KPIs)
    Ensure proper documentation and record-keeping via our Claims management systems.
  • Align Claims operations with the overall claim strategy of the organisation.

These responsibilities provide a glimpse into the diverse roles and functions within the Claims team at Brit, catering to different levels of experience, expertise and personal ambition.

View all of our open positions on our career's portal

types of roles


Educational and experience requirements for a junior Claims role

While a tertiary education is appreciated, we understand that the best candidates often come from a range of diverse academic backgrounds. Historically, we've recruited new or trainee adjusters through the Brit Graduate Scheme and Apprenticeship Schemes, which has proven to bring great success to our team.

We're committed to ensuring that individuals who haven't pursued higher education also have fair access to apply for these roles.

What we truly cherish is a passion for the field. Whether you have insurance experience or come from unrelated industries, we're eager to meet individuals with the right attitude and an interest in a
career at Brit. 


Essential skills for our Claims team

Success in our Claims team relies on individuals having motivation, curiosity and an eye for detail. We encourage people to take ownership for the end result, by doing that you will make a difference. We deal with a broad array of business classes at Brit, handling Claims stemming from areas you would expect as well as widely covered, newsworthy world events and many more besides that you may never have known existed.

Regardless of your experience level, you’ll find unwavering support at Brit. Although the experience and educational requirements for our various roles may differ, we’re looking for candidates who possess the following essential skills;

  • Ability to work independently and take charge of maintaining our high service standards.
  • Desire to keep learning and enhancing technical expertise.
    Readiness to tackle new challenges.
  • Ability to work collaboratively with colleagues, in a team, and also autonomously.
  • Appreciation of the fact we are part of a bigger Lloyd's Market, where risk-sharing is the foundation.


Day in the life

A day in the life of a Claims team member

In the realm of Claims, predictability is a rarity. Our Claims team is structured into focused divisions, including Property, Financial & Professional, Specialty and Reinsurance and within these teams, diversity thrives. As a part of the Claims team, here are some activities you can expect as part of your day-to-day:

Claims Adjuster in the FinPro Team:

  • Assess a Lawyers Errors & Omissions Claims.
  • Coordinate with brokers and co-insurers.
  • Engage with a service provider, such as a law firm, who is advising us.
  • Attend networking events.

Trainee Claims Adjuster in the Specialty Division:

  • Review a claim from one of the classes in the division; Marine Liability to Energy to General Liability and discuss your thoughts with the Claims Manager, drafting a response to the expert or broker.
  • Run weekly or monthly reports for the team and collate responses to questions.

Individuals only need to have the drive to embrace new challenges and commit themselves to learning to play a critical part in the success of our team and delivery of our corporate strategy. So, join us and make your mark on the future of our business.

Day in the life

Claims philosophy

Brit's unique Claims philosophy

We prioritise service and thrive on a heavily collaborative approach. Closely partnering with other parts of our business, notably Underwriting, Actuarial, and In-House Legal, to maximise business
success. Claims deliver on the promises made by our Underwriters, this makes us the most visible and often the most crucial link between brokers, our mutual clients and Brit as an Insurer.

Our commitment to service and innovation reflects our ethos. As a proud Lloyd's syndicate, we've spearheaded a number of market-changing and award-winning initiatives, including;

  • Pioneering virtual adjusting through high-resolution aerial imagery following natural disasters in the US.
  • Piloting a ground breaking Faster Claims Payment solution with our Delegated Claims Administrators.
  • Lending our support to Ki, the market's pioneering algorithmic-led syndicate.

Claims philosophy


What do our current Claims team think?

Discover what our current and former employees have to say about working in our Claims department:


I’m one of the fairly rare people who moved to Underwriting and then moved back to Claims and since being at Brit I've worked in different claims roles so I walk the walk in how we allow people to move laterally around the business. It’s been wonderful, because I’ve learned about a huge variety of different products.

It’s a very nice atmosphere at Brit; genuinely Claims and Underwriters work together. We’re viewed equally well and highly within the business. Having worked on both sides of the fence - Claims and Underwriting - I wouldn’t work for an organisation where that wasn’t the case.

I believe we make a difference.  As one client put it to me, Claims is where the rubber hits the road. And it does hit the road. Sometimes it can be fast-paced, it can be uncomfortable, but it’s challenging intellectually and occasionally emotionally. But we work with such a broad spectrum of people. There’s so much variety and opportunity in claims.

Marie Hill Group Head of Claims

Watch this video of our Group Head of Claims talking about their role and why they love working at Brit.

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Why join Brit insurance?

We’re committed to creating a workplace where everyone can thrive. Being based in London it’s important that we reflect the culture here which is why we believe that inclusion and diversity are essential to our success, and we’re constantly working to create an environment that is welcoming, inclusive, supportive and full of opportunities like:

  • Working with a team of experts who are passionate about what they do.
  • Making a real impact on the success of our business.
  • Gaining experience across a range of finance disciplines.
  • Receiving ongoing professional development and support.
  • Working in a dynamic and fast-paced environment.
  • Being part of a company that values inclusivity and diversity.

Whether you're just starting your career or you're an experienced finance professional, we offer a range of opportunities for personal and professional growth. Find out more about why you should join our team, please visit our 'Why Brit?' page.

Ready to apply?

We welcome applications from all backgrounds and experiences, so if you're ready to take the next step in your Claims career, we want to hear from you. Check out our current job openings at our offices in London or get in touch with us to learn more about opportunities
at Brit Insurance. We look forward to hearing from you soon.

Ready to apply