I’m one of the fairly rare people who moved to Underwriting and then moved back to Claims and since being at Brit I've worked in different claims roles so I walk the walk in how we allow people to move laterally around the business. It’s been wonderful, because I’ve learned about a huge variety of different products.
It’s a very nice atmosphere at Brit; genuinely Claims and Underwriters work together. We’re viewed equally well and highly within the business. Having worked on both sides of the fence - Claims and Underwriting - I wouldn’t work for an organisation where that wasn’t the case.
I believe we make a difference. As one client put it to me, Claims is where the rubber hits the road. And it does hit the road. Sometimes it can be fast-paced, it can be uncomfortable, but it’s challenging intellectually and occasionally emotionally. But we work with such a broad spectrum of people. There’s so much variety and opportunity in claims.