Broker surveys consistently highlight Brit’s efficient client engagement, proactive communications and case-by-case approach, all of which underpinned our response to the pandemic. In difficult circumstances, the team demonstrated agility and empathy in managing the high volume of COVID-19 claims.
Our claims professionals also continued to help the London Market innovate and develop, with leaders from our claims team chairing several market-wide working groups. And in the most challenging of years, the team continued to innovate: launching our Energy and Personal Accident claims apps, creating the Alternative Banking Structure for legacy loss funds and launching Brit Direct Pay, in collaboration with Vitesse and Visa, which allows customers to receive payments through direct via their Visa debit card card.
Our heartfelt congratulations to the Claims team for a well-deserved accolade.