Valuable time with our extended team
Brit’s property claims team was pleased to reconvene our annual Tier 1 Partner Claims summit in Miami this month. Our Tier 1 delegated claims administrators are comprised of the three TPA firms who we believe are the better performing, more strategically aligned claims administrators on our US binders portfolio. During the first day, we met with our Tier 1 TPA principals which include Rockville Risk Management, Vanguard and Hausch and Co. The agenda was geared to focus on promoting further progress on the collaborations started with this group over three years ago. We discussed expectations for the year ahead, as well as the implementation of the various innovations that have been developed over the past two years including; our partnership with the GIC, Legal X and Direct Pay, amongst others. Tracy Wade, Head of Coverholder Distribution, also joined the session and gave an overview of Brit’s results as well as the progress and implementation of the “Coverholder Service Proposition”. Vince Beilman, Partner at WSHB, also gave a seminar on the common pitfalls he sees adjusters run into and how to avoid them. A large part of the afternoon centered on performance management metrics, an initiative that will take greater focus and priority in 2022.
To maximize on the opportunity of being in the US, we added a second day meeting for a larger group of DCAs. Day two was opened to a wider group of around twenty five, where we hosted our inaugural Catastrophe Strategy Summit. Heavy emphasis was placed on initiatives with customer outcomes as the primary focus and maintaining our best in class catastrophe response. Our partners at the GIC provided a refresher and presented some of their new developments. Vince Beilman also presented a number of regulatory updates across various states, with emphasis on protecting Brit and our coverholders.