We know when to fast track the simple things – and how best to address more complex issues. Should the worst happen, our team of claims professionals are committed to helping those affected not only to move on from the incident, but to move forward.
We’re delighted that Brit’s Claims team was named ‘Claims Team of the Year’ at the 2021 National Insurance Awards and at the 2021 British Claims Awards. The awards recognise excellence across the sector – and are a testimony not just to the hard work of our 60-strong team, but to its collaborative and innovative approach. Read more
Our team received two awards at the LMA Claims awards on 20 October 2019. Freya Williams received 'Young Claims professional of the year' and the Claims team were awarded 'Claims team of the year'.
in December 2019 the team were also awarded Claims Team of the Year for the second year running at the Insurance Day London Market Awards.
These awards reflect our strong focus on enhancing the end customer experience alongside our ability to use innovation to improve both service levels and efficiency.
We continue to advance the way we manage claims and are committed to paying our end clients faster. Catastrophes are a high urgency, high visibility event for the market and our focus is always on the dislocated families and businesses impaired.
Brit’s property claims team was pleased to reconvene our annual Tier 1 Partner Claims summit in Miami this month. Our Tier 1 delegated claims administrators are comprised of the three TPA firms who we believe are the better performing, more strategically aligned claims administrators on our US binders portfolio. During the first day, we met with our Tier 1 TPA principals which include Rockville Risk Management, Vanguard and Hausch and Co. The agenda was geared to focus on promoting further progress on the collaborations started with this group over three years ago. We discussed expectations for the year ahead, as well as the implementation of the various innovations that have been developed over the past two years including; our partnership with the GIC, Legal X and Direct Pay, amongst others. Tracy Wade, Head of Coverholder Distribution, also joined the session and gave an overview of Brit’s results as well as the progress and implementation of the “Coverholder Service Proposition”. Vince Beilman, Partner at WSHB, also gave a seminar on the common pitfalls he sees adjusters run into and how to avoid them. A large part of the afternoon centered on performance management metrics, an initiative that will take greater focus and priority in 2022.
To maximize on the opportunity of being in the US, we added a second day meeting for a larger group of DCAs. Day two was opened to a wider group of around twenty five, where we hosted our inaugural Catastrophe Strategy Summit. Heavy emphasis was placed on initiatives with customer outcomes as the primary focus and maintaining our best in class catastrophe response. Our partners at the GIC provided a refresher and presented some of their new developments. Vince Beilman also presented a number of regulatory updates across various states, with emphasis on protecting Brit and our coverholders.
The feedback received has proved to be invaluable and left the team with a number of action points to address over the coming months, all with the hope of a benign CAT season for 2022!