The new solution ensures no email is overlooked or responded to outside of the agreed SLA. It also allows for reporting capability, so the team can see how many referral emails they’re handling along with various other measures.
By supporting the team to develop a solution with low-code/no-code processes, it’s fit for purpose from the outset and meets the needs of those who identified the initial problem. The utilisation of Power Automate, along with other tools has allowed for the democratisations of coding skills within the wider Brit underwriting team.
Potential challenges on the horizon
Some technology leaders look at the rise of low-code platforms and think back in horror to the proliferation of user-built MS Access databases of the late 90s and early 00s. Over the years, these databases became critical to businesses functionality, but they were developed by people without the long-term skills to support them. When these databases fail, there’s no one who has the understanding to quickly fix them, which has huge implications for business continuity.
Some of these still exist to this day as critical EUC’s (end-user computing) applications in organisations but haven’t been built with the expressed guidelines of internal IT departments.
The use of MS Access databases is still held in a degree of infamy due to the problems created by well-meaning employees building their own tools that are unsupported and uncontrolled by the businesses they were working for.
Using lessons of the past to inform low-code/no-code’s future
Creators of the low-code platforms have learned from the heady days of MS Access and are providing system administrators with built-in capability to see exactly what the staff using low-code/no-code within the business are up to. The commonly used MS Power platform comes ready with an ‘Admin centre’ where different environments and apps can be seen, and workflows can be managed. The visibility this provides to administrators is impressive, giving relevant IT departments and stakeholders the capability to see how other members of the business are creating low-code/no-code apps.
Staff who are empowered with these skills need to be scattered throughout an existing organisation, making optimisations and liaising with the IT team and other staff members their developments are designed to benefit.
This communication between those who have a greater depth of development experience is vital, whilst low-code platforms have intuitive GUI’s (Graphical User Interfaces), there is a learning curve that any new user must overcome. Low-code/no-code developers need the support of other team members with a greater knowledge of development platforms to help them regularly build their own skillset and ensure they’re continually supported as these solutions are rolled out.
The impact for brokers
In terms of Brit, the revolution we’ve discussed today is making insurance fit for the future. Here, initiatives like Future at Lloyd’s will help to reduce errors and unnecessary admin tasks. The value of embracing these solutions at every level allows the Lloyd’s market to continue, keeping costs and efficiencies optimal for whatever might be on the road ahead.
For the organisation that finds this balance, giving their employees the tools to enhance their roles further with low-code/no-code solutions, a wealth of benefits lies in store.
If you would like to find out more about how low-code/no-code platforms allow creativity to flourish at Brit, visit our Innovation page.