If you have a UK claim-related, underwriting or policy query, please refer to the list of FAQs. Separate questions have been provided for Motor-related queries, and non-Motor queries.
Your policy provides minimum legal cover for the country you are driving in; usually limited third party cover. If you would like to increase this cover, e.g. to comprehensive cover, you’ll need to contact your broker or intermediary.
Contact your broker or intermediary.
In the first instance please contact the Motor Claims Helpline on 0800 328 9076.
Refer to your policy for the contact details. If you still need help, contact the Motor Claims Helpline on 0800 328 9076.
Contact your Broker or intermediary.
If you’re making a Motor claim, call 0800 328 9076. The Motor Claims Helpline is open 24 hours a day, 365 days a year. If the accident involves injury to any person, the police should be notified immediately.
In Northern Ireland, call 028 9041 0220.
In the Republic of Ireland, call 048 9041 0220.
Your broker or intermediary will explain the process for issuing the documents.
Speak to your claims handler. Their contact details are allocated on receipt of your claim. If you have any further queries, please contact the Motor Claims Helpline on 0800 328 9076.
The Motor Claims Helpline will provide you with all the information you need. We’ll agree a plan and keep you informed of progress.
Subject to you having the appropriate level of cover, the following services will be available:
Brit Insurance Brit Insurance House 11-12 Pioneer Court Morton Palms Business Park Alderman Best Way Darlington DL1 4WD Email: darlingtonclaims@britinsurance.com
On receipt of your claim, you will be allocated a dedicated claims handler.
The work will be carried out by one of our nationwide approved repair specialists. If you wish to use your own repairer, you must supply their full contact details and, if possible, an estimate of the repair costs.
Subject to you having the appropriate level of cover, our approved repairer will, subject to availability, provide you with a small courtesy car (mainland UK or Northern Ireland only) for use while repairs are carried out. This service excludes use for public and/or private hire. An excess mileage charge may apply which will be advised when the courtesy car is supplied. This charge will be payable by you.
If you wish to be considered for authorisation, please submit a How to become a Brit Insurance Broker form. Alternatively you can submit a written request to our offices at 55 Bishopsgate, London EC2N 3AS, fao DUBS team.
Call us on 0800 587 6713. To help us handle your claim more efficiently, please have your policy details to hand.
Call us on 0800 587 6713.
You can contact us by filling in the Enquiry Form
Enquiry Form
UK & Ireland Non-Motor Claims: 0800 587 6713
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