Claims

A claim is often regarded as the 'moment of truth' for any insurer. We aim to provide a world-class service for our brokers and their clients.

We offer professional guidance towards loss mitigation aiming to restore normality as soon as practicable for customers whose businesses have suffered.

Communication during a claim is critical. We focus on keeping all parties informed throughout the claims handling process in an open and transparent way.

Our claims teams are structured to match our three strategic business units, reflecting where and how our customers trade - Global Markets, UK and Reinsurance.

Find out more about our claims philosophy