In a world where Treating Customers Fairly is not only the new mantra but also a regulatory expectation, Brit has formalised its approach to the customer claims journey ensuring that responsiveness is a priority.

Wherever a risk is located around the globe, customers can expect a sensitive, caring and expeditious response from Brit through a local delivery.

We treat all those claiming against a Brit policy in a transparent, fair and professional way and are proud of our record of delivering a quality response whilst still seeking to enhance the service.

All our claims handlers work under defined service levels, regular communication with customers and their representatives being a priority.

Relationship Management
We have built a team of highly-skilled Managers and Adjusters whose responsibilities range from technical review of claims submissions to relationship management.

We believe in the building of confidence between Brokers, Cedants and Brit Insurance’s own Claims Management Teams at an early stage in the underwriting process. Far from being merely crisis managers, Brit Insurance Claims teams contribute to shaping a service designed to meet Brokers and end-customers’ needs and exceed their expectations.

Brit Insurance Claims Teams efficient response are an easily accessible gateway for the notification of claims facilitated by the combined resources of our in-house team and a selected and accredited panel of claims handlers including loss adjusters, lawyers and third party administrators.