To proactively manage a designed claims response

Brit believes in actively engaging with all parties including the Insured, Broker and Claims Service Providers in the timely and equitable settlement of claims made against the Group’s policies of insurance.

Brit has developed a strong Claims philosophy at the forefront of which is a first-rate customer service and an expanding range of highly competitive products.

Brit has received a number of accolades during 2004-5. In 2004, Brit won the Insurance Day Claims Team of the Year Award, while in 2005, the team was placed in the top quartile of 25 major insurers by Brokers responding to a survey of claims service provision. 

At the British Insurance Awards, Brit Insurance won the 'Major Loss Award' (our response to the 2005 windstorms). This is an industry recognition of the rapid and caring response made immediately post Hurricane Katrina, and the proactive manner in which our Claims Division, led by Bob Foster with his team Paul Sewell, Mike Barry and Clark Hanness, set about designing a management and field methodology to meet customer needs. 

The level of expertise offered by the Claims teams working alongside the underwriters proved to be a substantial contributor to the above achievements.

Relationship Management

We have built a team of highly technical Managers and Adjusters whose responsibilities range from technical review of claims submissions to relationship management.

We believe in the building of confidence between Broker, Clients and Brit’s own Claims Management team at an early stage in the underwriting process. Far from being merely crisis managers, Brit’s Claims team contributes to shaping a service designed to meet Brokers and end -customers’ needs and exceed their expectations.

Our efficient response is an easily accessible gateway for the notification of claims facilitated by the combined resources of our in-house team and a selected and accredited panel of claims handlers including loss adjusters, lawyers and third party administrators.