The Group’s strategic goal is to continue to deliver shareholder value by achieving long term growth in profits and a share price which reflects market confidence.

In pursuing this strategy, we will aim:

• To achieve year-on-year top quartile shareholder returns on a foundation of sustained financial strength
• To be a leading provider of commercial insurance products in the United Kingdom, a leader in the London market for commercial insurance and reinsurance business and to have a presence in selected international markets
• To maximise investment returns through building our core competence in asset allocation
• To become a market leader in meeting customers' service expectations through best utilisation of technology
• To be recognised as an employer of choice with a working environment that reflects our stated values and principles of leadership