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We are keen to receive your feedback.
Please let us know what we are doing
well and what we can do better.

 

Customer Feedback Form

Making a complaint

If you make a complaint and we are able to resolve the problem within 2 days then the matter will not go into our formal complaint process. If you are unhappy with the outcome of our investigation into your complaint then you may be entitled to refer the matter either to the Financial Ombudsman Service or the Lloyd's Policyholder & Market Assistance. We will tell you which, if any, option is available to you.

Problems with a third party

There are a number of circumstances where another company may be acting on our behalf, usually this will be in dealing with a claim you have submitted. In such circumstances we may have authorised that company to investigate and respond to feedback/complaints on our behalf and we will not conduct our own in-house investigations. However, if you have concerns about the service you receive please contact us.